Chat of the day 5/04/2015

 Hello team, today is Monday May 4th. This week we really want to focus on our Be "Re" markable score. Right now our score for the Southside store is 70%, and our score for the  Avenues store is 70%. We really want to get these scores up. You are probably thinking about how we can do this. Well this is a good sign. That means you are awake enough to hopefully retain some info and if you don't that's ok. This blog post will be up for a long time. Now on to the fun stuff of learning how to help improve out scores!
   First thing, we need to remember is what Be "Re"markable means. Our score is all about the likely hood of our guest either recommending us or returning back to us. Since both of these can help increase our sales, they are very important. To give you an idea of how important they are lets look at it this way; if we are making more sales and are going to need more staff to help our guests. So that means more hours available and means more money for you! Now that we understand, that let's focus on what we can do to help these scores.
   Now there are a lot of different tools we can us to help us out. For example, the Core Four (Create Eye Contact, Share a Smile, Speak With an Enthusiastic Tone and Stay Connected), Emotional Connections (Contacting With the Guest on a Personal Level) and 2nd Mile Service (Additional Service Behaviors That Ensure Guest Feel Cared For By Going Above and Beyond Expectations). Throughout this week we are going to focus on the Core Four. The goal of this is to increase our knowledge and improve our skills. All of us can use some help with this so don't be afraid of asking a leadership member or even a fellow leadership member about any questions you have. Have a great shift!